Business Analyst & Application Owner

Scope

Our mission as a Corporate Digital Transformation Team is to enable EVS business activities by monitoring business processes, managing corporate applications, data architecture and contributing to key strategic projects. Your role will be to manage the entire life cycle of our customer platform (https://viaportal.evs.com) and customer ticketing system application (D365 Customer Service). This includes the management of incidents, bugs, change requests and upgrades to keep the solutions aligned with business evolution and strategic ambitions.

Job Description

As an application owner, you

• Define and manage the backlog and complete lifecycle of the application(s) for which you are the owner.
• Build strong relationships with the key stakeholders of this/these application(s) to better understand their needs and facilitate discussions between them to ensure alignment.
• Categorize, prioritize, and manage all requests related to these applications to apply the most appropriate process.
  •  Incidents or bugs: React promptly, investigate, analyze, resolve and follow-up issues with end users.
  • Change requests and continuous improvement suggestions: build, prioritize and manage the application backlog in collaboration with your key stakeholders (internal clients and external partners).
• Work with external partners and experts when necessary. Build strong relationships with them to ensure efficiency and consistency.
• Anticipate, understand, and challenge business needs to proactively propose future proof solutions to address them and ensure higher efficiency in business processes, better application usages and consistency between all corporate applications and processes.
• Manage integrations and dependencies with other corporate applications.
• Create and maintain the documentation for each application in appropriate systems and ensure its availability for the adequate audience.

As a business analyst, you actively contribute to corporate digital transformation projects. In this role, you are accountable for some or all the following tasks.

• Collecting business needs, challenge them and translate them into functional requirements.
• Participating in the selection of new solutions/applications to ensure compatibility with the overall corporate applications architecture and easy integrations with other applications.
• Participating in the mapping or review of business processes to ensure alignment between the processes and the solution (with the ambition of remaining close to standards).
• Providing functional designs and formalizing the solution/application’s architecture/functional design.
• Creating, testing, and validating functional requirements.
• Configuring the application
• Identifying and defining integration needs with other EVS applications.
• Defining and configuring security roles/access rights.
• Following security guidelines and involve the Security team when necessary.
• Coordinating and follow-up the work on the infrastructure with the IT team.
• Executing integration testing.
• Supporting UAT testing.
• Preparing and monitoring the execution of data migration (Export/Import).
• Contributing to the definition of the cut-over plan.

Profile

• Bachelor’s degree in Computer Engineering or related Technology/Business-Oriented degree.
• 3+ year of experience as Business Analyst/Functional Analyst/Software Architect or 5+ years of experience in another technical role related to Information Technology.

The following experiences or knowledge are not mandatory and will be considered an asset :

• Working cross-functionally with various technical and business teams.
•  Working in a hybrid environment (Agile/Waterfall).

Technical skills :

• Knowledge and previous relevant experience with Microsoft Dynamics 365 CE and ideally more specifically with the Customer service module.
• Good knowledge of the MS Dynamics ecosystem - Dynamics 365, Power BI, ETL, Azure data factory, Power-automate and Power Apps - is a significant asset.
• Knowledge of O365, Atlassian JIRA, Confluence, DevOps will ease the onboarding.

Some knowledge or experience of the following topics is a plus (but not necessary):

• Conception of data models / database schema.
• UML diagrams and BPMN annotations.
• Micro service architecture and API.

Soft skills :

• Good analytical skills.
• Positive and problem-solving mindset .
• Strong customers focus with the ability to manage expectations appropriately, constructively challenge requests and build a long-term relationship with key stakeholders.
• Ability to prioritize work efforts by balancing operational tasks with a longer-term strategic task.
• Team player, autonomous & structured/organized.
• Resilient & dynamic.
• Aligned with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success.

Languages :

• Excellent oral and written communication skills both in French and English.
• Knowledge of other languages is an asset.

Offer

You will benefit from working in a friendly, lively environment having ambitious commercial objectives. Our dynamic team brings the best out of motivated potentials. In addition, you will receive a competitive salary and a range of other employee benefits.

Check out our website if you want to know more about why you should join EVS !