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Solutions Architect

Customer Success
Wokingham, United Kingdom

Scope

As Solutions Architect, you will manage presales and consultancy tasks in coordination with the Sales teams, draft system design and BOM’s/quotations, give technical support to complete Sales proposals.

The Consultancy Team proposes technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers. They should provide market feedback to the Market’s & Solutions team with on-the-ground experience as a customer-facing expert.

Job Description

  • Manage Pre-sales tasks in coordination with the Sales teams
  • Draft system design and BOM’s/quotations, and give technical support to complete Sales proposals
  • Maintain up-to-date information in Key Account Plans with the appropriate Sales Account Manager
  • Create/write responses to RFx requests, within the defined processes
  • Manage hand-over to the PMO and Support teams once systems are sold
  • Elaborate and enhance solutions for the customers’ requirements
  • Anticipate and plan the project phases in conjunction with PMO
  • Work with customers to define the architecture of the system
  • Assist the customers for the operational and technical “go live” of a system
  • Presence at external and internal customer-facing events
  • Take part in regular public engagements such as events, tradeshows, panels, etc
  • Fill informational gaps on competition and EVS user cases
  • Provide detailed feedback to the Markets & Solutions team about market trends
  • Organize demo of products remotely or on customer’s premises
  • Maintain and run local/regional demo systems and setups

Profile

  • At least 5 years of working experience
Technical skills :
  • Strong infrastructure, IP knowledge base & solution selling experience.
  • Proven leader with good written and verbal communication skills and the ability to discuss business requirements and present solutions designs to both customers and internal team resources.
  • IP infrastructure and cloud experience
  • Excellent communicator/negotiator with strong presentation skills
  • Strong computer skills including CRM, Visio, Office 365
Soft skills :
  • Autonomous with a high degree of flexibility
  • Proven ability to work with the customer to capture and document business requirements, supporting the sales process
  • Ability to think ‘outside of the box’ be creative
  • Highly motivated and trusted
  • Willingness to travel within the national market
  • Aligned with EVS values : Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success Why join EVS ? | EVS

Languages : 

  • Fluent in English
  • Knowledge in other languages is an asset

Offer

Becoming Part of the EVS Team not only means that you will receive a competitive salary in line with your skills and the market, but also a range of other additional wellness and healthcare benefits. Our flexible schedules and hybrid way of working (homeworking) policies will help you preserve your work-life balance.
EVS will give you the tools to develop your skills and your career by giving you the opportunities of internal mobilities and a wide range of trainings. We encourage our motivated talents with a friendly, lively, and inclusive environment.
 
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