Technical Account Manager

Scope

The Technical Account Manager (TAM) is responsible for working alongside EVS top-level SLA customers to help them succeed with EVS solutions. Through a series of activities, the TAM seeks to guarantee the successful maximization and restoration of technical systems deployed in a customer facility. Through technical account perspective, involvement in project implementations, field support coordination, and customer services to ensure customer success.

Job Description

• Hands-on, tactical role that requires a broad technical knowledge of EVS & Broadcast workflows and Customer Success Services;
• Act as the customer's advocate for internal and external escalation paths, determining, communicating, & setting effective goals;
• The position requires the ability to work in a dynamic, face-paced environment;
• Prior experience in similar environments is highly desirable and sought after;
• The position works cross-functionally with all departments to maximize customer satisfaction;
• This role is a direct customer-facing position that will directly interact with multiple levels of the customer’s organization and in tandem with the EVS customer success teams.

Profile

• Degree in Broadcast Engineering, TV Production, Audio/Video or equivalent.

Technical Skills:

• A solid understanding of broadcast production and broadcast technology workflows;
• Windows Microsoft Office Tool Sets (Office 365, Dynamics 365, SharePoint, PowerBi);
• 3+ years of existing EVS Products and Solution knowledge are highly preferred.

Soft Skills:

• Excellent communication (oral and written), interpersonal, organizational, and presentation skills;
• Self-motivated, detail-oriented, and organized;
• Skilled at prioritization and multi-tasking;
• Enthusiastic, driven & personable;
• Able to work independently and efficiently to meet deadlines;
• Strong problem-solving skills and the ability to react to problems in a timely, appropriate manner;
• Ability to effectively provide detailed descriptions of technical data and present them to groups;
• Ability to travel worldwide, as needed;
• Analytical and working very accurately and autonomously;
• Aligned with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success.

Languages:

• Fluent in English;
• Knowledge of other languages is an asset.

Offer

Becoming Part of the EVS Team not only means that you will receive a competitive salary in line with your skills and the market, but also a range of other additional wellness and healthcare benefits. Our flexible schedules and hybrid way of working (homeworking) policies will help you preserve your work-life balance. 

EVS will give you the tools to develop your skills and your career by giving you the opportunities of internal mobility.

You will benefit from working in a friendly, lively environment having ambitious commercial objectives. Our dynamic and young team brings the best out of motivated potentials. In addition, you will receive a competitive salary and a range of other employee benefits.

Check out our website if you want to know more about why you should join EVS !