Scope

The Technical Account Manager (TAM) is responsible for working alongside EVS top-level SLA customers in efforts to help them succeed with EVS solutions. Through a series of activities, the TAM seeks to guarantee the successful maximization and restoration of technical systems deployed in a customer facility. Through technical account perspective, involvement in project implementations, field support coordination, and customer services to ensure customer success.

Job Description

Hands-on, tactical role that requires a broad technical knowledge of EVS & Broadcast workflows and Customer Success Services. Act as the customers advocate for internal and external escalation paths, determining, communicating, & setting effective goals.

The position requires the ability to work in a dynamic, face-paced environment. Prior experience in similar environments is highly desirable and sought after. The position works cross-functionally with all departments to maximize customer satisfaction. 

This role is a direct customer-facing position that will directly interact with multiple levels of the customer’s organization and in tandem with the EVS customer success teams.

Profile

Degree in Broadcast Engineering, TV Production, Audio/Video or equivalent.
 
Technical Skills :
  • A solid understanding of broadcast production and broadcast technology workflows
  • Windows Microsoft Office Tool Sets (Office 365, Dynamics 365, SharePoint, PowerBi)
  • 3+ years of existing EVS Products and Solution knowledge are highly preferred
Soft Skills :
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Self-motivated, detail-oriented, and organized.
  • Skilled at prioritization and multi-tasking
  • Enthusiastic, driven & personable
  • Able to work independently and efficiently to meet deadlines.
  • Strong problem-solving skills and the ability to react to problems in a timely, appropriate manner
  • Ability to effectively provide detailed descriptions of technical data and present them to groups.
  • Ability to travel worldwide, as needed.
  • Analytical and working very accurately and autonomously
  • Aligned with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success, Why join EVS? | EVS
Languages :
  • Fluent in English
  • Knowledge of other languages is an asset

Offer

Becoming Part of the EVS Team not only means that you will receive a competitive salary in line with your skills and the market but also a range of other additional wellness and healthcare benefits. Our flexible schedules and hybrid way of working (homeworking) policies will help you preserve your work-life balance. EVS will give you the tools to develop your skills and your career by giving you the opportunities of internal mobilities and a wide range of trainings. We encourage our motivated talents with a friendly, lively, and inclusive environment.
 
 
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