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Jobs details

IT System Engineer (Belgium, Liège)

Scope

As a member of the IT team, you are in charge of the PC Infrastructure within the company in order to ensure :
 
  • operational stability
  • optimum system integrity
  • security and performance
  • improvements and business alignment
  • implementation of changes with a minimum impact on the availability and productivity
You report to the IT Infrastructure & Service Desk Manager.

Job description

  • Validate new OS and its distribution
  • Create application package images for deployment
  • Administrate SCCM console for deploying up-to-date OS images on new PC
  • Ensure that OS & Office 365 updates are correctly deployed on existing PC
  • Able to troubleshoot SCCM & debug deployment issues
  • Provide second and third line PC support, assist and coordinate with first line support
  • Handle “problem management”, trying to find the root cause of high impact incidents on PC infrastructure (or frequently recurring incidents)
  • Assist our remote affiliates in second and third line PC support (US, HK, …)
  • Provide recommendations on improvements of activities, processes and infrastructure (including hard and –software)
  • Develop and apply standards in policies and procedures governing IT operations
  • Produce user knowledge articles/notices
Profile
  • Bachelor's degree in information technology or equivalent by experience
  • Strong customer/client focus, with the ability to manage expectations appropriately, provide a superior customer/client experience and build long-term relationship
  • Team player
  • Strong analytical skills to analyze requirements and translate them to appropriate proposals
  • Ability to prioritize work efforts; balancing operational tasks with longer-term strategic security efforts
  • Ability to work with external vendors to ensure that service levels and vendor obligations are met
  • Learning agility
  • Good English and French skills, both written and spoken
  • Ready to travel abroad when needed (less than 6 times a year)
  • Willing to participate in a duty role (on guard every 3 weeks)
  • Microsoft certifications and ITIL certifications are an asset

Competencies

  • Essential Networking
  • In-depth knowledge of Microsoft SCCM (packaging, deployment)
  • In-depth knowledge of PC hardware and PC related environments and software such as Office365, Visio, Adobe, Kaspersky, …
  • Good understanding of antivirus & anti-malware solutions
  • Good knowledge and understanding of the working and configuration of mobile devices (Android and iOS).
  • Understanding of infrastructure technologies such as Windows server, virtual servers environments (VMWare), DFS, storage and backup solutions, O365…
  • Able to manage small to medium PC infrastructure projects

Experience 

  • 3 to 5 years in a System Engineer function
  • Handy and familiar with PC Hardware
  • PC OS: Windows 10 (Linux is an asset)
  • Servers OS: Windows server in depth
  • Experience with server applications: Active Directory, O365, SQL Server Admin
  • Very good knowledge of Office applications: Office365, usual Web Browsers, Visio, etc.
  • Good experience with basic security tools: antivirus, spam filters, etc.
  • Vulnerability/patch management and PowerShell scripting experience required
  • Experience with VMWare virtualization is an asset

Offer

You will benefit from working in a friendly, lively environment having ambitious commercial objectives. Our dynamic and young team brings the best out of motivated potentials. In addition, you will receive a competitive salary and a range of other employee benefits.

 

IT System Engineer

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