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Technical Account Specialist (USA, Los Angeles)

Scope

The Technical Account Specialist works directly with television broadcast networks to support production in global live sporting and entertainment events. The Technical Account Specialist provides advanced consultation to advocate for each customer’s needs and to develop and implement better tools and optimal solutions. This job will expose you to television broadcast at its highest level, and you will be working with the biggest players in the broadcast television industry during major live sporting and entertainment events worldwide. You will partner with the broadcaster to understand their technical needs and requirements and help them to find the optimal solution using EVS equipment, tailoring it and customizing it to them. The Technical Account Specialist is the customer’s advocate: setting goals with the customer and coordinating with EVS technical engineering resources to meet those goals.

Responsibilities

  • Work closely with broadcast network customers to understand their technical needs and requirements for large-scale live events, and coordinate with EVS technical engineering resources to find the optimal technical solutions to meet those needs.
  • Provide advanced level technical consultation to broadcast network customers to resolve complex technical issues relating to products and workflow processes, identifying and correcting system issues.
  • Develop and implement preventive and predictive maintenance programs for key accounts.
  • Provide technical field support for live broadcasts/events, including travel to/from customer facilities and event-based locations and document configurations and workflows implemented for EVS and third party products.
  • Frequent on-site customer visits in the North/South America Region
  • Provide technical support to the sales team which includes conducting advanced operational and technical training, both within the organization and to EVS customers.
  • Act as product expert with respect to EVS products assigned, educating leadership on releases and hardware changes, monitoring product issues and trends, and documenting problems through internal ticketing system.
  • Train and provide information to the Support/Sales team on issues, known bugs, and new product workflows.
  • Report to Senior Management on field support needs of key accounts and interact with Product Specialist and Senior Management to continually evaluate and improve product support solutions new product development.
  • Works cross-functionally with Sales and Pre-Sales to understand customer expectations and support their desired workflows

Personal and professional qualifications

  • Knowledge and interest in broadcast industry.
  • Enthusiastic, driven and personable
  • Able to work independently and efficiently to meet deadlines in a fast paced broadcast environment.
  • Strong problem-solving skills and the ability to react to problems in a timely, appropriate manner
  • Ability to effectively provide detailed descriptions of technical data and present to groups.
  • Self-motivated, detail-oriented and organized.
  • Advanced experience with hardware and software issues, across multiple platforms of products.
  • Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
  • Excellent communication (oral and written), interpersonal and presentation skills.
  • Ability to travel worldwide, as needed.

Academic requirements

  • Degree in Broadcast Engineering, TV Production, Audio/Video or equivalent - Electronic or computer qualification/certification required.

Technical knowledge

  • 3+ years of EVS or other transferable broadcast product knowledge is required for this position
  • Knowledge of networking (LAN and WAN)
  • Strong troubleshooting skills ranging from software configurations to hardware related issues
  • A solid understanding of broadcast production and broadcast technologies.
  • Computer OS knowledge of DOS, Windows, Lynx, MacOS, MS Office (Visio, Word, Excel, etc).
  • English speaker. French or another language a plus.

Perks

  • Full Benefits – Medical, Dental, Vision – company pays for full cost of coverage
  • 401(k) Plan with company match
  • Generous paid time off policy
  • Company provides laptop and mobile phone with data plan
  • Free snacks and drinks and free lunch on Fridays

About EVS

Founded in 1994, EVS revolutionized live sports broadcasting thanks to its innovative Live Slow Motion system relying on state-of-the-art technology. Headquartered in Liège, Belgium with about 20 offices, 500 employees and 5 development centers worldwide, EVS is a key player in the broadcast and media technology market. Its products and solutions are sold in more than 100 countries worldwide.
 
Thanks to its customer focus, EVS and its employees have developed a unique expertise in live production technology, capable of fast innovations that respond to customer needs, while offering unmatched customer support. Its live production tools, with ultra-high levels of reactivity, combined with its product range around the live video servers XT and XS, offer a unique level of reliability and performance. These solutions allow producers and directors to transform live video flows into rich and emotional content for viewers across the world.

Equal Opportunity Employer

It is the policy of EVS to provide employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, or any other characteristic protected by applicable law, and to maintain an environment free of harassment on any of the above-noted grounds. EVS strongly encourages diverse candidates to apply.

Location

USA, California, Los Angeles

Seniority level

Intermediate
 
 
 

LOCATION

USA, California, Los Angeles

Technical Account Specialist

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