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Jobs details

Support Engineer (Germany, Munich)

Scope

The Support Engineer assists and supports a wide range of IT-based broadcast systems, ranging from EVS core video servers to user interfaces and media contribution systems. EVS prides itself on its level of customer support and the Support Engineer DACH will be expected to act on his/her own initiative communicating with other departments where necessary to resolve issues. This role is a direct customer-facing position that will directly convey the EVS message to customers and the EVS Product families.

Job description

  • Provide client support and technical issue resolution via phone, email, and other electronic media
  • Resolve technical inquiries relating to the EVS product families
  • Occasional on-site customer visits in local and EMEA Region
  • Where necessary escalate issues in accordance with the escalation process, provide customers and the field with regular progress reports on any issue
  • Provide training to clients in the use of systems and applications
  • Categorize and submit customer issues through the support ticket system
  • Log and verify bugs found through support tickets
  • Configure complete proprietary video systems for sales and/or support needs
  • Configure Windows-based equipment and network switches
  • Obtain general understanding of application operations as related to company products & services

Profile

  • Degree in IT/Media Engineering
  • Proven professional experience in the Broadcast Industry
  • Ability to troubleshoot/resolve a wide variety of IT-Broadcast System issues
  • Knowledge of Broadcast equipment, routing, audio/video
  • Knowledge of media file wrappers, encoding codec’s and video servers would be beneficial
  • Terminologies used: SMPTE-2022, ST-2110, 12G, UHD, HDR, IaaS
  • Experience with IT networking, switching, domain controller, active directory, DNS, SQL & database operation
  • Computer OS knowledge, Windows, Win Server, Linux desired
  • Respect, approachability and dedication to customer service are essential
  • Analytic thinking and ability to clearly document customer issues
  • German (main language), English, verbal & written communication skills are mandatory (any other language is an asset)

This position is based in Munich.

Offer

You will benefit from working in a friendly, lively environment having ambitious commercial objectives. Our dynamic and young team brings the best out of motivated potentials. In addition, you will receive a competitive salary and a range of other employee benefits.

Support Engineer

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