CEO Serge Van Herck reflects on a new record-breaking year marked by profitable and sustainable growth, increased customer satisfaction and higher team member engagement, as well as a reinforced commitment to ESG principles.
Read the full interview to delve deeper into these accomplishments.
First of all, I am proud to announce that we successfully achieved our goals of further delivering profitable and sustainable growth. Thanks to our new record revenues and diligent cost control measures, we found ourselves in a strong financial position, even in a year without Big Event Rental revenues linked to certain major international sporting events. Beyond these financial milestones, our success was also demonstrated by the strong increase in our customer Net Promoter Score (NPS), as highlighted in the recent Big Broadcast Survey by Devoncroft. Additionally, the outcomes of our latest team member survey revealed strong commitment and high confidence levels in our company's future. The vear was also marked by industry recognition with numerous awards, especially related to technology innovation and ESG, demonstrating the strides we have been taking in pioneering a sustainable industry. Last but not least, our shareholders have seen EVS' market valuation increasing by nearly 30% in 2023, reaching a new 5-year high.
Our commitment to innovation and customer satisfaction remained at the forefront of our profitable and sustainable growth strategy, and we have seen strong affirmation of this at the latest 2023 IBC event in Amsterdam. The feedback we received from our customers, our channel partners and EVS operators on our solution offering and innovations, including the launch of MediaCeption VIA MAP® and our generative artificial intelligence powered live video effects, such as XtraMotion, has been overwhelmingly positive. Our focus on our Live Audience business segment, LAB, delivered significant order intake growth, highlighting our expanding market share in broadcast studio environments. The Media Infrastructure solution segment also played a pivotal role in driving order intake growth across all regions, with anticipated contributions to Big Event Rental revenues in 2024.
Another primary focus throughout the year was protecting the profitability of our solutions while dealing with inflation and component shortages. The sourcing of components remained an issue, leading us to make the strategic decision to extend our delivery terms, now spanning 20 weeks.
This not only allowed us to navigate the uncertainties in the supply chain but also provided us with enhanced visibility and planning capabilities. Another challenging endeavor was the launch of EVA, our new Enterprise Resource Planning (ERP) system. With its successful implementation we find ourselves well positioned to further elevate our service standards, streamline operational processes, and respond with increased efficiency to the dynamic needs of our customers on a worldwide scale.
ESG has become intrinsic to every part of our business, extending beyond carbon footprint reduction to encompass the well-being of our team members, their attraction and retention, our customer experience, cybersecurity, our local social engagement and much more. We have received several awards and obtained strong results in sustainability ratings. Looking ahead, we remain dedicated to elevating our commitment to ESG across our organization, with the active engagement of each team member central to our strategy. Rather than delegating to a dedicated department, we have an ESG core team made up of talented individuals from every department. They are focused on some very clear targets we have set ourselves for 2030, aligning with our commitment to pave the way for a future that is sustainable and beneficial for generations to come.
Being proactive in understanding our customers' needs is crucial as we continue to strengthen our leading position in the industry. Our objective is to empower customers to produce live content more efficiently and with superior quality, assisting them in addressing industry transformation challenges. This includes navigating shifts like the move from SDI to IP, the upgrade from HD to UHD, and supporting the adoption of cloud technologies through our Balanced Computing approach. It’s also about leveraging the latest technologies such as generative AI to offer solutions that genuinely add value for our customers. The synergy and complementarity of our solutions are pivotal, creating an ecosystem that unlocks new possibilities for our customers.
This year holds special significance as we mark our 30th anniversary. We look forward to celebrating this special milestone alongside those we consider to be extended friends and family, and who have supported us throughout this remarkable journey – our customers, our channel partners, our EVS operators and our own team members. Together, we will take part in numerous celebratory events that will serve not only to honor our illustrious history but also to strengthen relationships and envision a future where EVS continues to lead the live production industry.
We’re also anticipating our presence at the most prominent sporting events scheduled for 2024, focused on what we do best: creating emotions and lasting memories for billions of viewers all around the world.
Dear Shareholders,
I appreciate the opportunity of presenting our annual report for the fiscal year 2023. It is with pride that I reflect on the exceptional achievements of EVS throughout this record-breaking year. Our firm commitment to excellence, innovation, and customer satisfaction has propelled us to new heights.
I am delighted to announce that EVS has achieved unprecedented success in terms of revenue, surpassing all previous records. This achievement not only reaffirms our commitment to growth but also demonstrates the effectiveness of our strategic initiatives and the trust bestowed upon us by our valued clients and partners.
Our dedication to providing reliable and best-in-class solutions for live events continues to garner high praise from our clients. The unwavering reliability of our solutions has consistently ensured the success of our clients' live events, fostering long-term relationships and solidifying our position as a trusted industry leader.
Furthermore, EVS remains dedicated to delivering value to our shareholders. I am pleased to inform you that, despite the challenges faced by the global market, we have maintained our pledge to provide dividends and we have succeeded in creating sustainable profit. This pledge reflects our steadfast belief in creating enduring value for our shareholders.
I am immensely proud of our team, whose dedication and commitment have been instrumental to our success. The high level of involvement and passion exhibited by our team members has been a driving force behind our achievements. Their unwavering dedication to our mission and values is truly commendable.
As we move forward, we remain devoted to our pursuit of excellence, innovation, and sustainable growth. I extend my heartfelt gratitude to our shareholders, clients, and team members for their continuous support and commitment to EVS.
Thank you for your trust. Together, let us embrace the future with confidence and determination.
Sincerely,
Johan Deschuyffeleer - Chairman
Mexico, MX NALA
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Madrid, ES EMEA
DEVELOPMENT CENTERSLiège, BEBrussels, BEToulouse, FRWokingham, UKParis, FRGilze, NL
Munich, DE EMEA
Brescia, IT EMEA
Wokingham, UK EMEA
Dubai, UAE EMEA
Beijing, CH APAC
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In 2019, EVS defined its PLAYForward transformation strategy to cope with the transformation of the industry: changing audience behaviors, adoption of IP & IT technologies and practices, greater flexibility and higher productivity required during live production, new video formats for input and output.
From replay centric leading products in premium market | Optimized media leading solutions | Live production ECOSYSTEM in multi-tier markets | |
---|---|---|---|
CAPEX only | More OPEX & On-demand | ||
Mainly in OBVans | Growing in broadcast centers | ||
EVS Hardware | + EVS Software | + EVS SAAS | |
Mainly sports | + Entertainment & news | + Digital |
In November 2019, under the drive of Serge Van Herck who had just been appointed as the new CEO of EVS, the new management team set about defining the outlines of their new strategic plan and long-term ambition. It was named PLAYForward, in reference to the market in which the company has been evolving since its creation in 1994. No less than 35 team members, representing the company's various departments and overseas offices, contributed to the development of this plan, which was finalized within less than 8 weeks and presented to the team members in January 2020.
Since 2012, EVS has experienced a plateau in its revenue generation and encountered challenges in discovering novel avenues for growth. While maintaining its leading position in core markets such as live replay in OB vans and production studios linked to live sports, the company had struggled to diversify its product and solution portfolio. Moreover, it has faced difficulties in pinpointing new business opportunities for expansion. The advent of digital technologies worldwide has accelerated since 2015, impacting the broadcast and media companies and prompting them to undergo significant transformations. These transformations involve expanding their live content offerings, accessible across various platforms, to meet the demands of an increasingly discerning and dynamic audience, as well as adapting to the rise of diverse streaming platforms.
In the face of this turbulent environment, the PLAYForward program was established primarily aiming to unite all team members around a shared ambition.
When a company is going through exponential growth such as that experienced by EVS from the early 2000s to 2012, decisions are increasingly made opportunistically with limited focus on creating an environment that fosters scalable and sustainable growth over the longer term," explains Serge Van Herck, CEO of EVS.
He stresses the need for a simple, unifying ambition that is understood by everyone in the company and the marketplace. Following a thorough analysis of strengths and weaknesses, it is undeniable that EVS' primary strength lies in its ability to provide customers with the most reliable and most efficient technological workflow solutions for producing, enriching, and delivering live audio-visual stories, be it in sports, news, or entertainment.
Producing a live program happens under a lot of stress and requires very specific skills and competences, both on the customers' side, where the programs are being produced live, and on our side, where the technology solutions are developed," emphasizes Alex Redfern, Chief Technology Officer.
With this in mind, the teams have swiftly positioned themselves with the clear and ambitious goal of EVS becoming the leading provider of live production solutions in the video and media market by 2030.
In crafting our growth strategy, we draw inspiration from the profound insights outlined in the book "Discipline of Market Leaders" by M. Treacy and F. Wiersema that describes various winning business strategies. At the heart of our approach lies the principle of 'customer intimacy,' a cornerstone highlighted as an alternative to ‘product leadership’ and ‘operational excellence’. We believe that comprehending our unique organizational DNA is pivotal to charting a successful trajectory. As Xavier Orri, Chief Experience Officer, eloquently puts it, "Customer intimacy is not just a strategy; it's our essence, embedded in every interaction, product, and service we offer. It's the very fabric of our commitment to understanding and fulfilling the diverse needs of our broadcast customers producing live content." Embracing our distinctive identity, we are poised to build a growth strategy that not only resonates with our organizational DNA but also places customer intimacy at the forefront of everything we do.
The mission of EVS has to resonate as the company's very reason for existing, and live on in each and every one of its members, users, customers and partners. "We Create Return On Emotion" reflects the way in which EVS solutions enable unique moments of emotion to be delivered to billions of viewers around the world, every day, and on all types of screens.
Our EVS teams work hard every day to enable production, direction, technical and operating teams to transform every moment captured live as video into a moment of emotion conveyed through every story told live." highlights Nicolas Bourdon, Chief Marketing Officer.
The PLAYForward plan should ultimately lead the organization to define the outlines of its strategic vision, the image of the value proposition to be built together in order to achieve the ambition of growth. This vision, called EVS BluePrint, defines the live ecosystem in which live stories are created, managed and distributed, and is addressed through different platforms and tools to the players present in the live production value chain, be they creative, production, technical or engineering teams.
The EVS BluePrint highlights the importance of creating cohesive and integrated production environments, of pooling production resources and technical infrastructures, of dynamically and automatically dealing with management and creation processes (notably via AI), and of managing all instances together, whether they be local, central or in the cloud", notes Alex Redfern, Chief Technology Officer.
The BluePrint picture enabled us to rapidly identify our gaps, and to make strategic choices about how to address them. In May 2020, armed with our BluePrint, we made the decision to make our largest acquisition ever by integrating Axon Technologies, now operating under the EVS MediaInfra banner, bringing together all our IP processing, monitoring and routing solutions", adds Serge Van Herck, Chief Executive Officer.
On the eve of its 30th anniversary EVS is more ready than ever to take up the many challenges associated with technological, economic and societal changes. Over the past 4 years the company has learned to reposition itself as a solid brand in the broadcast and media market, building its growth strategy on strong values, combined with a vision of solid sustainable growth for all its teams, users and partners. EVS has demonstrated its willingness to be constantly attentive to its customers, involving them in strategic transformation and co-development projects.
We exist to delight premium live story tellers by delivering them an ecosystem combining live tools, production management applications, flexible infrastructure, implementation and channel partners, related services and operational resources to empower them to create, manage and deliver stories in a faster and better way.
Today, we are extremely confident in the future we have built up over the past 4 years around our PLAYForward program, which has enabled us to align all our teams, customers, partners and users around a common project. Our results over the last 3 years confirm that we have made the right choices and reinforce our determination to stay on course, while constantly adjusting the sails that will enable us to continue gaining in efficiency and speed. We are celebrating the 30th anniversary of EVS with serenity and gratitude to all the team members who make this adventure a success every day. "We take pride in unveiling our 30-year EVS tagline, 'Together For Live,' echoing the resounding support for our shared vision", concludes Serge Van Herck.
The broadcast and media technology company EVS was founded in 1994. Headquartered in Liège, Belgium, the company has a global presence with over 600 team members working in 20-plus offices around the world. In its early years EVS was known for its pioneering work in tapeless television technology, including the launch of the Live Slow-Motion (LSM) system, which rapidly became the standard replay technology for all broadcast sporting events worldwide.
As a globally recognized leader in live video technology for broadcast and media productions, our passion and purpose are to help our customers craft compelling stories that elicit the highest emotional response. We strive to deliver the best possible solutions to our customers through our cutting-edge technologies and customer-focused teams, thereby ensuring that they can create engaging and impactful content. We take pride in our industry-leading position and remain committed to driving innovation and excellence in all that we do.
Our technology is used by customers worldwide to deliver live sports images, entertainment shows and breaking news content to billions of viewers in real time. Through our innovative solutions we enable our customers to engage and captivate their audiences with high-quality and impactful content. We are proud to play a key role in bringing some of the most exciting and engaging moments in sports, entertainment, and news to audiences all over the world.
EVS has become a key player in the live production industry, offering reliable and innovative technologies and providing first-class support to customers located around the world. Our focus on customer success has allowed us to remain at the forefront of the industry, and we are committed to helping our clients grow as the industry evolves. To deliver on this promise we have continued to invest in the latest technologies, including our pioneering work in IP, artificial intelligence, multiple video resolutions and Cloud-based implementation. Through these efforts we have remained ahead of the curve and have empowered our customers with smart, reliable and scalable solutions that enable them to produce the best live stories today and in the future.
Throughout 2023, EVS continued its tradition of global success across all market segments thanks to its three main solutions: LiveCeption, MediaCeption, and MediaInfra. At this point we would like to highlight a select few successes from the numerous orders received that exemplify EVS’ strong market position.
Two leading entities in the broadcast industry, Videocraft and Cloudbass, recently made substantial investments in EVS’ advanced live production solutions, showcasing a shared commitment to enhancing content quality and production efficiency. Videocraft’s adoption of EVS’ LiveCeption solution signifies its dedication to upgrading live production offerings, including the next-generation XT-VIA live production servers, LSM-VIA remote control units, and the MediaCeption production asset management suite. James Taylor, Director at Videocraft, expressed confidence in EVS’ market-leading solutions, stating, “Videocraft has had a long relationship with EVS, and when we looked to the next generation of production technology solutions, we found EVS’ market leading solutions and support to be the best choice in enabling our clients to deliver the most immersive viewer experiences.” Similarly, Steve Knee, Managing Director of Cloudbass, praised EVS for its reliability and customer support, affirming that “EVS is, without doubt, the leading manufacturer in this sector.”
EVS further demonstrated its prowess by deploying the MediaCeption Signature solution for the Oman Ministry of Information’s TV studios, facilitated by United Broadcast and Media Solutions. This end-to-end live production asset management system includes server, network, and hyper-convergence infrastructure (virtualization), meeting Oman TV’s need for interoperability and space optimization. Mahmoud Mirza Albalushi, Project Manager of the Oman TV site in Muscat, praised EVS’ MediaCeption solution for enabling swift access and management of live production assets, enhancing operational efficiency.
Mediapro Group, a prominent broadcast production services provider, selected EVS’ LiveCeption solution and MediaInfra Strada for constructing IP-based Fly-Away kits to cover live events. This strategic deployment underscores Mediapro’s commitment to leveraging cutting-edge technology, including Cerebrum, Neuron, and the new MultiViewer, to enhance production capabilities.
EVS’ success can be attributed to several key factors, as highlighted by client surveys. These include customer intimacy, reliability, support services, product reputation, innovation, native IP integration, ease of use, and long-term confidence in EVS.
In summary, EVS’ achievements in 2023 exemplify its commitment to innovation, customer satisfaction, and excellence in providing solutions that meet the evolving needs of broadcasters globally.
In the domain of customer success at EVS, we employ the Net Promoter Score (NPS) as a pivotal metric to gauge the satisfaction and advocacy our customers hold for our brand. In the recently concluded 2023 evaluation, conducted independently by Devoncroft Partners, our NPS proudly stands at an impressive 42.3. That is 40% higher than in 2022 (NPS of 30.2) and over 240% higher than in 2021 (NPS of 12.4). This robust and increasing score serves as a testament to the strengths of our customer relationships, reflecting the unwavering commitment to excellence that defines EVS.
This external validation affirms the trust and satisfaction our customers consistently experience with EVS. It also highlights our dedication to the core tenets of customer success, reinforcing our position as a reliable partner in meeting their needs and expectations.
Looking ahead to 2024, our aspiration is to sustain this positive momentum by maintaining our NPS at 30, or above. We also have the ambition of placing EVS within the top 25% of our industry, showcasing our ongoing commitment to delivering exceptional customer experiences and solidifying our standing as a leader in the market. As we embark on the upcoming year, we remain steadfast in our pursuit of excellence, ensuring that every interaction with EVS leaves a lasting and positive impression on our valued customers.
Our journey of growth commenced three decades ago with a dedicated focus on empowering users to convey compelling narratives and deliver captivating images effortlessly. As a technology-driven company, we furnish the tools that empower a global community of live production professionals, facilitating the discovery, narration, and enhancement of storylines for live events and shows. At EVS the passion for our industry, and the people who operate our technology on a daily basis, continues to fuel our growth and our successes; whether it be at a Broadcast Center site producing the daily news in Australia, a baseball playoff match in Arizona, USA, or a tennis championship series in Paris, our EVS team members are everywhere, supporting our community of users and engineers.
EVS boasts a widespread global presence, with our products and solutions influencing many productions daily. These productions encompass a myriad of shades and perspectives of the users themselves, representing the diversity of our community at large. We actively cultivate and celebrate the unique qualities of our community members — be it their viewpoints, cultural backgrounds, or diverse upbringings, which collectively contribute to a rich collaborative environment. Our commitment to growth is exemplified through initiatives such as our partnership with the HBS Broadcast Academy, in which EVS provides educational systems and staff to simulate real world learning about the production industry. Through these initiatives, we activated a new partnership with the Concacaf W series in partnership with Always (Proctor and Gamble) to encourage more women to pursue careers in our industry of sport and live production. Irrespective of the country, or upbringing, we extend our support to every local community of operators, recognizing the strength that these differences bring to both our company and the broader industry.
Our community of EVS operators is dynamic, with members actively supporting each other’s success. Through digitally-connected platforms, global meet-ups, and personal networks, they collaborate and share experiences. Our EVS Ambassador program represents one of the examples of how we connect our leading users in the industry to enable learning, and coordinate a peer-to-peer activity of our users. By activating these top voices, and connecting them with active users, EVS is fostering the continued growth of our industry, we help to encourage new emerging professionals and advanced skillsets and continuous learning of our community.
In an ever-evolving market, our users and EVS operators constitute the core of our success. We closely align their needs with the foundational evolution of our products, solutions, and services. Our EVS team members immerse themselves in the production world, actively engaging with and observing our customers during live productions to harness their ideas and feedback. We maintain a ‘why?’ mindset in all that we do, encouraging continuous dialogue that enables us to better understand the inherent challenges faced by live production facilities and operations today. With hundreds of ideas collected each year, this approach allows us to connect our internal staff to the daily realities of our customers, enhancing the creative aspects of television. Building a Connected Community.
Our user community spans the globe, and we take pride in their ability to come together to produce innovative outcomes. Recent events, such as those covered by our customers at Fox Sports during the Super Bowl or the Women’s World Cup in Australia, serve as exemplary instances. While EVS technology serves as the enabler, it is the collaborative effort of engineers and users who bring these systems to life. From on-the-ground support by EVS operation members to the implementation of customized panel designs and system flows by design engineers, and the day-to-day operation by — it is the collective effort of our user community that ensures the system’s optimal performance.
Two years ago we launched a new Channel Partner program, and this report provides an overview of the achievements of our channel partner ecosystem, highlighting its pivotal role in our business success. Channel partners remain a cornerstone in expanding market reach, enhancing customer satisfaction, and driving revenue growth. This report delves into key accomplishments, challenges, and future strategies.
Aligned with our strategic vision, EVS is dedicated to identifying and onboarding channel partners that share our goals, aiming for 100% market reach. The EVS Sales Enablement team focuses on empowering partners with tailored tools, support, and incentives to drive success for both EVS and our partners. Channel Partner Managers in each region optimize communication, ensuring effective global promotion of EVS solutions.
Success stories with partners such as QVEST, Diversified, and Magna Systems showcase groundbreaking projects, from cutting-edge IP systems to the first 4K IP OB Van in Southeast Asia. Channel partners played a pivotal role in securing significant project wins in the University and Stadium markets, as well as promoting SLAs (Service Level Agreement) to sustain growth.
In 2023 EVS experienced a substantial increase in business through indirect channels, marking a progression in total business volume. Notably, in the USA, indirect revenues more than doubled, reflecting the success of our strategy to engage more through channel partners.
Channel partnerships facilitated market expansion beyond sports, enabling penetration into Corporate, House of Worship, News, and Government sectors. Media Infrastructure sales in the USA demonstrated a significant shift, constituting close to 30% of total revenues.
Partner Performance:
Recognition of top-performing partners based on KPIs such as sales volume, customer satisfaction, and market share underscores the value of our partnerships. Ongoing training and certification initiatives ensure partners have the tools and knowledge needed for effective representation.
Future plans include geographical expansion, technology integration, and enhanced incentive programs. As the industry shifts towards IP, EVS focuses on closer collaboration with System Integrators capable of handling complex, multi-vendor projects.
This report encapsulates the success of the channel partner program, expressing gratitude for the dedication of our partners. EVS remains steadfast in fostering mutually beneficial relationships and looks forward to continued success in the years ahead.
As we reflect on the past year, our commitment to innovation and customer value has driven transformative developments across our comprehensive suite of solutions. In alignment with our PLAYForward strategic growth initiative established in 2019, we have not only sustained but elevated our transition towards a solution-centric approach and the emergence of a premium live ecosystem.
PowerVision® is the EVS Video Assistant Referee (VAR) solution suite that provides multi-camera review and data analysis for sports. It equips service providers with advanced tools to allow sports organizations to benefit from monitoring and analysis capabilities during competitions. Using live footage and data, PowerVision® ensures that officials and medical teams can make quick, informed decisions with accuracy and reliability.
Our Xeebra® multi-camera review system successfully renewed FIFA’s Offside Technology (OT) and Video Assistant Referee (VAR) certifications. A great achievement which demonstrates the system’s reliability for ensuring accurate decision-making during matches.
The unveiling of VIA MAP®, our innovative Media Asset Platform at the IBC 2023 show, marked a significant step forward in our offering. Reinforcing our shift from a product-oriented to an eco-system approach, VIA MAP® serves as a gateway, seamlessly connecting live content creation and production with distribution and monetization. The platform acts as the foundational backbone facilitating robust integration between our solutions and is built upon three core engines: the Core Engine for ingest, playout, and search/browse; the Data Engine, responsible for data generation, AI assistance, and automation processes; and the Gate Engine, offering APIs for streamlined management, monetization, and seamless integration with third-party solutions.
At EVS we firmly believe that our team members make the company successful. Their performance, their well-being, their knowledge and skills all have a direct impact on our reputation, our customer satisfaction and, ultimately, our financial performance.
Beyond the many benefits and opportunities we offer, we pride ourselves on successfully cultivating a corporate culture that team members are excited to remain part of. A culture where they are valued, innovation thrives and customer success is achieved." Pierre Matelart, Chief People Officer
The EVS Skippers Team was launched in 2020 at the initiative of the Leadership Team. This group, composed of the direct reports to the Leadership Team, was created to facilitate communication between the Leadership Team and the rest of the organization.
Towards the end of 2023 we decided to empower this group so as to become a cross-functional team that is the driving and transformational force we will use to reach our BHAG. EVS will continue to put this group of Team Members in the spotlight, to further empower them and attain our growth ambitions.
From left to right: Soumya Chandramouli, Michel Counson, Frédéric Vincent, Anne Cambier, Johan Deschuyffeleer (Chairman), Martin De Prycker, Chantal De Vrieze, Marco Miserez and Serge Van Herck (CEO).
The EVS Board of Directors establishes, guides, and oversees EVS strategic direction. Their responsibilities include strategic planning, risk management, executive compensation, and compliance. Comprising 9 highly qualified members with diverse expertise across various domains, the board convenes a minimum of six times annually to deliberate on these matters.
The EVS Board of Directors fulfills gender diversity criteria with the presence of three women on the board.
The Leadership Team takes on the operational responsibility for EVS activities and acts under the supervision of the Board of Directors.
We firmly believe that a vibrant and energetic Leadership Team is key for the company’s growth and stability. This team, operating under the CEO’s supervision, consists of key leaders from diverse positions and regions.
From left to right: Serge Van Herck (CEO), Veerle De Wit (CFO), Xavier Orri (CXO), Pierre Matelart (CPO), Nicolas Bourdon (CMO), Quentin Grutman (CCO) and Alexander Redfern (CTO)*.
*Representing a SRL/BV
EVS supports a culture of well-being that encompasses several pillars – physical, personal, financial, emotional, corporate culture and social health.
Our commitment to holistic well-being is not just a statement but a guiding principle that shapes every aspect of our organization.
At EVS our commitment to fostering a culture of well-being is built upon a robust framework encompassing multiple and essential themes. We are convinced that genuine well-being reaches far beyond just physical health; it reaches into the intricate tapestry of individuals’ lives. Our focus is on fostering multiple dimensions, guaranteeing a comprehensive and supportive atmosphere for everyone involved.
Whether it is through fitness programs, ergonomic workspaces, or access to healthcare resources, we strive to empower our team members to prioritize their physical well-being.
We encourage a supportive atmosphere where team members can pursue their passions, interests, and personal development. We value a positive work-life balance, providing opportunities for learning, and supporting personal aspirations.
We believe that financial well-being is fundamental to overall wellness.
We are committed to destigmatizing conversations around mental health, offering resources, counseling services, and creating a compassionate environment where team members feel comfortable seeking support when needed.
Our culture is defined by inclusivity, respect, and collaboration. We foster an environment where diverse perspectives are valued, where every voice is heard, and where mutual respect forms the bedrock of our interactions.
We acknowledge the importance of social connections for well-being. Through community engagement programs, team-building activities, and initiatives that encourage camaraderie, we cultivate a sense of belonging and social support among our team members.
Together we are building a culture that prioritizes well-being—a culture that not only supports individual growth but also fosters a sense of belonging and collective success. At EVS well-being is not just a concept, it is the cornerstone of our ethos, driving us to create a nurturing and thriving environment for all.
For the second consecutive year, we are proud to announce that we have been honored with the esteemed recognition of being named a 2024 Top Employer. This accolade stands as a testament to our unwavering commitment to fostering an exceptional workplace environment that prioritizes the well-being and growth of our invaluable team.
We are heading towards specific goals for 2030 in our determined effort to do better for the environment, society, and our business. We are focused on making sure our actions are responsible and good for people too, as we move towards a more thoughtful future. Our main focal point is on improving things for everyone, especially in ways that involve people themselves.
For the ‘People’ aspect of a sustainable future, our aspirations are deeply rooted in fostering a workplace culture that prioritizes team member well-being, growth, and satisfaction. We have set a bold target: to secure a position among the top 50% of Top Employers in Belgium by 2030. This goal underscores our unwavering dedication to creating an environment where every team member feels valued, supported, and empowered to thrive.
Moreover, in our endeavor to measure and enhance team member satisfaction, we proudly launched a Team Members Net Promoter Score (tmNPS) survey at the end of 2023. This survey will serve as a pivotal tool for understanding the sentiments and perspectives of our invaluable team members. It enables us to listen, learn, and adapt, to ensure that our workplace continually evolves into a space that nurtures growth and satisfaction.
With our longterm vision in mind, we have set a definitive benchmark for success: keeping a score of 30 or more in our Team Members NPS by the year 2030.
Our commitment to the ‘People’ aspect of sustainability goes beyond mere numbers, it encompasses a deep-rooted belief in the power of collaboration, empathy, and continuous improvement. By nurturing a workplace culture that values diversity, prioritizes well-being, and encourages professional development, we aim to not only meet but exceed the expectations of our team members.