Scope
As SVP Customer Advisory Services, you will act as a senior strategic advisor to EVS customers, supporting executive stakeholders in navigating technology transitions, operational transformation, and long-term infrastructure strategy within the media industry.
You will engage customers at the earliest stages of their decision journey, helping them define priorities, explore future operating models, and shape long-term investment roadmaps.
Operating as a trusted advisor, you will translate industry trends and technological developments into strategic insights that drive business outcomes and strengthen EVS’s position as a long-term partner.
This role reports to the Global SVP Strategy & Business Development and works in close collaboration with Sales, Account Management, Solution Architects, Marketing & Solutions, Customer Experience & Technology, and the CTO organization.
Job Description
Executive Advisory & Strategic Engagement
- Act as a trusted advisor to senior leaders in broadcast and media organizations
- Lead strategic discussions on infrastructure evolution, transformation, cloud, automation, and long-term investments
- Help customers frame challenges and define transformation strategies
Early Customer Engagement
- Engage customers early in their decision journey, before formal opportunities exist
- Support definition of priorities, transformation scenarios, and long-term roadmaps
- Influence future RFPs and investment decisions through early advisory
Strategic Account Collaboration
- Partner with Account and Key Account Managers on long-term engagement strategies
- Contribute to executive briefings, workshops, and account planning
- Position EVS as a strategic transformation partner
Advisory-to-Execution Transition
- Align with Sales and Solution Architects to convert advisory engagements into opportunities
- Ensure clear understanding of customer priorities and strategic direction
GSU Collaboration & Market Feedback
- Contribute to Global Solution Units through market insights and customer feedback
- Support evolution of solution roadmaps and business models
Strategic Alignment & Thought Leadership
- Participate in strategic discussions with leadership on complex customer needs
- Represent EVS in industry events and thought leadership initiatives
- Share insights on market trends, customer priorities, and competitive landscape
Profile
- Significant experience in broadcast, media technology, or related industries
- Proven track record engaging with senior executive stakeholders
- Experience in technology strategy, transformation programs, or complex infrastructures
- Strong understanding of industry trends and emerging technologies
- Solid understanding of media production ecosystems and broadcast workflows
- Ability to connect domain expertise with EVS’s broader solution portfolio
- Capacity to operate across multiple domains while maintaining strategic perspective
Soft Skills
- Strong strategic advisory and consulting mindset
- Excellent executive communication skills
- Ability to simplify complex technical topics into business value
- Strong relationship-building capabilities at senior levels
- High level of influence and credibility
- Cross-functional collaboration across Sales, Marketing, Technology, and R&D
- Autonomous, structured, and outcome-oriented
Languages
- Full proficiency in English
- Any other language is an asset.
Offer
Becoming part of the EVS team means receiving a competitive salary aligned with your skills and market standards, along with a wide range of wellness and healthcare benefits.
Our flexible schedules and hybrid working policies help support work–life balance. EVS also provides opportunities for career growth, internal mobility, and a broad range of training programs. You will join a friendly, lively, and inclusive environment that values motivation and ambition.
Visit our website to learn more about why you should join EVS!
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