XT & XS-VIA Servers Tier 1 Technical Training

1 day

English (other languages on request)

This basic course is for engineers with on-the-field broadcasting experience that need to learn about EVS 
servers’ technology.  Participants will be given an overview of the product (hardware and software) and 
detailed explanations on support procedures, monitoring possibilities to enable the engineers to follow-up end-user issues by gathering relevant information, deliver Tier 1 support and escalate if need be, to Tier 2 support engineers

Technical managers and broadcast engineers

Some experience with the XT/XS-VIA server would be an advantage; a minimum knowledge of computer systems is mandatory

• Introduction and presentation of the servers (key features, main specifications, differences between servers’ families, solution introduction)

• Hardware description
       • Advance reliability features
       • Circuit boards overview
       • Back panel overview
       • General internal wiring
       • Description of the different boards and connectivity for video, audio, network, multiviewer, …
       • XNet, XNet-VIA network and XHub-VIA network switch description
       • Server cooling description

• Server Operation and Software description
       • Starting up the server
       • Multicam setup menu description

• XHub-VIA v2 description
       • Specifications for XNet-VIA
       • Specifications for LiveIP

• Diagnostics and basic troubleshooting
       • Description of the XNet Monitor/XNet Web Monitor monitoring possibilities
       • Description of the Server and SDTI Network monitoring possibilities in the Multicam software
       • Description of the debug screens
       • Description of basic media transfer troubleshooting possibilities

• Description of Support procedure