At EVS, we pioneer LIVE production solutions that create return on emotion. Our cutting-edge solutions are relied upon by global broadcasters, streamers, and venues to expertly deliver live content. Join our team! We are looking for a Head of Technical Account Management who will be responsible for the operational delivery and management of key SLA (service level agreement) customer functions and professional services. In this role, you will manage a team of Technical Account Managers assigned to specific key accounts, coordinating, accelerating, and communicating customer needs and incident handling. You will leverage our organization’s wide range of experts (Support, Subject Matter Experts, R&D, and Product Management) to ensure exceptional customer service.
In this customer-facing role, you will champion the adoption of service management best practices, fostering a value-driven culture among all staff, customers, partners, and suppliers. Your key daily tasks will include providing and managing technical support, offering advice to customers, and promptly resolving inquiries. By taking full ownership of the team managing key accounts, you will uphold our customer service level commitments and enhance overall customer satisfaction.
Must Haves
Joining the EVS team means not only receiving a competitive salary commensurate with your skills and the market but also gaining access to a range of wellness and healthcare benefits. EVS provides you with the tools to develop your skills and advance your career through internal mobility opportunities. You'll thrive in a friendly, dynamic environment with ambitious commercial objectives.
Check out our website if you want to know more about why you should join EVS !
Apply for this job