Facilities Coordinator & IT Support

Scope

EVS North America is a dynamic and growing organization with a presence across the United States. We are seeking a versatile and dedicated individual to join our team as a Facilities Coordinator & IT Support Specialist. This crucial role will be responsible for overseeing the operational efficiency, security and safety, and technological infrastructure across our three key locations in Fairfield, NJ, Denver, CO, and Santa Clarita, CA, Allendale NJ. Other locations could be added as EVS is growing in the USA.Position SummaryThe Facilities Manager & IT Support Specialist will be a dedicated role responsible for managing all aspects of facility operations and providing essential IT support to our employees. This individual will ensure our physical environments are well-maintained, safe, and conducive to productivity, while also acting as the primary point of contact for Facility and IT-related issues, network health, and equipment management. The ideal candidate will be proactive, problem-solving, and possess strong communication skills to support diverse teams across multiple time zones.

Job Description

Facilities Management (Approximately 60%)

• Multi-Site Oversight: Manage and coordinate facilities operations across Fairfield, NJ, Denver, CO, and Santa Clarita, CA. Allendale NJ. This includes regular virtual check-ins and on-site visits as required. Facilitate IT equipment shipments between remote sites and headquarters to ensure timely availability
• Maintenance & Repairs: Oversee the maintenance and repair of office buildings, equipment, and grounds. Coordinate with external vendors and contractors for services such as HVAC, plumbing, electrical, cleaning, and security systems.
• Vendor Management: Manage contracts with service providers, ensuring cost-effectiveness and quality of service. Sourcing and negotiating will be made following EVS global processes.
• Safety & Compliance: Ensure all facilities adhere to health, safety, and environmental regulations. Implement and maintain emergency preparedness plans.
• Space Planning: Assist in space planning and office reconfigurations to optimize workflow and employee comfort. Manage office furniture, equipment, and supplies in line with EVS standards and in collaboration with EVS global facilities.
• Budget Management: Participate in the creation of the yearly and long-term budget in collaboration with EVS global facilities, manage the day-to-day expenses and identify cost-saving opportunities.
• Lease Management: Assist with lease agreements and property-related documentation.
• Physical Security: Manage access control systems, alarm systems, and video surveillance to ensure physical security of all locations in line with EVS standards.

IT Support (Approximately 40%)

• Help Desk Support: Provide first-line IT support to all employees across the three locations for hardware, software, network, and system issues. This includes remote troubleshooting and coordination with local staff where necessary.
• Hardware Management: Work closely with the Central IT Team to manage the lifecycle of IT hardware. This includes setting up, fixing, and removing desktops, laptops, printers, mobile devices, and other similar equipment. Manage local stock levels and reorder any of these items by telling the Central IT Team.
• Software & Systems: Assist with the installation, configuration, and troubleshooting of operating systems, office applications, and specialized business software.
• Network & Connectivity: Monitor network health and troubleshoot connectivity issues (LAN/WAN, Wi- Fi). Collaborate with external IT service providers or internal IT teams for complex network problems.
• User Account Management: Create, modify, and delete user accounts and permissions in various systems (e.g., Active Directory, cloud platforms).
• Data Backup & Security: Be the local contact for IT security issues and work with the Central IT Teams on security activities. Promote and enforce the best IT security practices. Help with data backup procedures and make sure data is protected.
• Documentation: Maintain accurate IT asset inventory, configuration documentation, and knowledge base articles for common issues.
• Onboarding/Offboarding: Present and explain IT tools and procedures to new employees. Prepare IT equipment and access for new employees and manage equipment retrieval and removal for employees who are leaving.

Profile

Required:

• 5+ years of combined experience in facilities management and IT support roles, preferably in a multi-location environment.
• Proven experience with building maintenance, vendor management, and health & safety regulations.
• Strong technical proficiency in troubleshooting Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Basic understanding of network concepts (TCP/IP, DNS, VPN) and Wi-Fi configurations.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple priorities effectively across different locations and time zones.
• Valid driver's license and willingness to travel between locations across USA

Preferred:

• Experience with ticketing systems (Atlassian JIRA) and remote support tools.
• Certifications such as CompTIA A+, Network+, ITIL, or equivalent.
• Experience with cloud-based productivity suites (e.g., Microsoft 365).
• Knowledge of California, Colorado, and New Jersey state and local regulations related to facilities management.

Offer

Becoming Part of the EVS Team not only means that you will receive a competitive salary in line with your skills and the market, but also a range of other additional wellness and healthcare benefits. EVS offers comprehensive healthcare, dental, and vision coverage for you and your eligible family members, fully paid by the company, starting on day one. We also provide a Savings Plan (401K) in which the company will match 25% of all employee contributions. And yes, you read that right: no tricks, no fine print, no hidden catches & no asterisks. Our hybrid way of working policy will help you preserve your work-life balance.

EVS will also give you the tools to develop your skills and your career by providing training and internal mobility opportunities. You will benefit from being part of a friendly and lively work environment driven by ambitious goals and supported by a dynamic, innovative team that brings out the best in motivated individuals. EVS is also proud to foster an inclusive workplace where diversity is valued, ensuring everyone has the opportunity to succeed.

Discover more about what makes EVS an exceptional place to work by visiting our website. Join us and bring your potential to life!