System Engineer - Technical System Engineer 1

Scope

The System Engineer assists and supports a wide range of IT-based broadcast systems, ranging from EVS core video servers to user interfaces and media contribution systems. EVS prides itself on its level of customer support and the System Engineer will be expected to act on his/her own initiative communicating with other departments where necessary to resolve issues. This role is a direct customer-facing position that will directly convey the EVS message to customers and the EVS Product families.

Job Description

• Provide technical responses to support issues reported via support tool or directly from customers, project engineers, etc. Support is delivered by email and telephone
• Manage customer expectations of response time and issue resolution
• Troubleshoot and reproduce problems and define workarounds
• Work with the Tier-3 support team on the more complex issues
• Provide product feedback to reduce the number of issues experienced by the customer
• Back up and work closely with the project engineering team when they’re in the field delivering projects
• Write, review and organize technical documents to increase the effectiveness of Tier 2 support
• Provide general administrative support using tools that are available, including managing documents, organize and follow closely global support task

Profile

• Bachelor's Degree in a technical field or equivalent experience 
• Previous experience in an administrative assistant role or technical support is preferred
• Good knowledge of ERP systems such as Axapta and D365 and familiarity with broadcast equipment and systems
• Excellent customer service skills addressing the needs of both external and internal customers with strong communication and process skills
• Rigorous and well-organized
• Aligned with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success

Languages :

• Fluent in English and in French
• Knowledge of other languages is an asset

Offer

Becoming Part of the EVS Team not only means that you will receive a competitive salary in line with your skills and the market, but also a range of other additional wellness and healthcare benefits. Our flexible schedules and hybrid way of working (homeworking) policies will help you preserve your work-life balance.

EVS will give you the tools to develop your skills and your career by giving you the opportunities of internal mobilities and a wide range of trainings. We encourage our motivated talents with a friendly, lively, and inclusive environment.

Check out our website if you want to know more about why you should join EVS !