Our mission as a Corporate Digital Transformation Team is to sustain EVS business activities and enable growth by monitoring business processes, managing corporate applications, structuring corporate data and leading key strategic transformation projects.  

As an application owner and business analyst for our Customer portal, Via Portal, you play a critical role in achieving EVS’ strategic ambitions.   

The portal is a central point of contact for all interactions with EVS customers. It currently enables customers to log in incidents and support requests, follow trainings and find documentation on EVS products and solutions and download EVS products patches and upgrades.  Many more modules including an eshop are foreseen to be implemented in the coming months and years.  

You will report to the Corporate applications coordinator and work in close collaboration with the other applications owners and the corporate applications architect to ensure coherence of the corporate application landscape usage and adoption.  

Job Description

Here are the key responsibilities associated with this role: 

Portal Strategy: You work in close collaboration with the Via Portal program manager and the business stakeholders to  

  • Understand the business challenges and ambitions to define and align the evolution of the portal with the business needs
  • Prioritize improvements and implementation of existing and new modules in the Portal, considering budget constraints and business priorities.  

As an application owner, you 

  • Define and manage the backlog and complete lifecycle of back-end applications available on the Portal in collaboration with the program manager (Learning Management System, Documentation portal, Download area, user access management module, ...)
  • Build strong relationships with the key stakeholders of these applications to better understand their needs and facilitate discussions between them to ensure alignment.
  • Understand, anticipate and challenge business needs to proactively propose continuous improvement and ensure higher efficiency in business processes, better application usages and consistency between all corporate applications and processes.
  • Manage upgrades and maintenance
  • Manage access rights, licenses attribution and security matters
  • Categorize, prioritize, and manage all requests related to these applications to apply the most appropriate process  
    • Support requests, issues, or incidents: React promptly, investigate, analyze, resolve and follow-up issues with end users.
    • Change requests and continuous improvement suggestions: build, prioritize and manage the application backlog in collaboration with your key stakeholders (internal clients).
  • Involve external partners and experts when necessary.  Build strong relationships with them to ensure efficiency and consistency.
  • Manage integrations and dependencies with other corporate applications in close collaboration with the Applications Architect and other Application owners.
  • Create and maintain the documentation for each application in appropriate systems and ensure its availability for adequate audiences.
  • Regularly update and test the ‘business continuity plan’ for corporate applications for which you are the owner. 

As a business analyst, you are accountable for the following tasks for the different modules available on the customer portal : 

  • Collecting business needs, challenge them and translate them into functional requirements
  • Participating in the selection of new solutions/applications to ensure compatibility with the overall corporate applications architecture and easy integrations with other applications
  • Participating in the mapping or review of business processes to ensure alignment between the processes and the solution (with the ambition of remaining close to standards)
  • Providing functional designs and formalizing the solution/application’s architecture/functional design
  • Flag process changes and impacts on data to inform the people in charge of these domains
  • Creating, testing, and validating functional requirements
  • Configuring the application
  • Identifying and defining integration needs with other EVS applications
  • Defining and configuring security roles/access rights
  • Following security guidelines and involve the Security team when necessary
  • Coordinating and follow-up the work on the infrastructure with the IT team
  • Executing integration testing
  • Supporting UAT testing
  • Preparing and monitoring the execution of data migration (Export/Import)
  • Contributing to the definition of the cut-over plan 


  • Bachelor’s degree in Computer Engineering or related Technology/Business-Oriented degree
  • 3+ years of experience as a Business Analyst

Technical skills :

  • Knowledge of O365 and Azure DevOps will ease the onboarding
  • Knowledge of Microsoft Dynamics 365 CE is an asset but not compulsory
  • Knowledge and experience of the following topics is a must:
    • Conception of data models / database schema
    • UML diagrams and BPMN annotations
    • Micro service architecture and API 
  • Knowledge or experience of the following topics is a plus: 
    • Power Automate
    • Power Apps
    • Power BI 

Soft skills :

  • Good analytical skills
  • Positive and problem-solving mindset 
  • Strong customers focus with the ability to manage expectations appropriately, constructively challenge requests and build a long-term relationship with key stakeholders
  • Ability to prioritize work efforts by balancing operational tasks with a longer-term strategic task
  • Team player, autonomous & structured/organized
  • Resilient & dynamic
  • Will to learn and continuously evolve
  • Aligned with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success

Languages :

  • Fluent in French and in English
  • Knowledge of other languages is an asset


You will benefit from working in a friendly, lively environment having ambitious commercial objectives. Our dynamic team brings the best out of motivated potentials. In addition, you will receive a competitive salary and a range of other employee benefits.

Check out our website if you want to know more about why you should join EVS !

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