The role of the SLA Manager is to ensure that all service level agreements (SLAs) for services across the organization are delivered according to specifications. The SLA Manager/Service Manager will be involved as a key stakeholder on the SLA business definition. The SLA manager shall gain an understanding of the organization’s SLA needs for future systems based on Cloud/SaaS/OnPremise deployments. SLA manager provides regular Service Reports with performance review against Service Level Objectives on Customer Incidents, Change Requests and Request for Information and on other possible activities as Software upgrades, preventive maintenance, on-site interventions when applicable. As Service Manager the candidate will also be involved on the transformation to sell products as SaaS contributing to key services as MediaHub. Regular review of applicable installed based, invoicing and follow up of SLA contract renewals are part of the SLA Operational responsibilities.
Key responsibilities of an SLA Manager include, but are not limited to, the following:
The following technical experiences are not mandatory, and will be considered as an asset:
Becoming Part of the EVS Team not only means that you will receive a competitive salary in line with your skills and the market, but also a range of other additional wellness and healthcare benefits. Our flexible schedules and hybrid way of working (homeworking) policies will help you preserve your work-life balance.
EVS will give you the tools to develop your skills and your career by giving you the opportunities of internal mobility.
You will benefit from working in a friendly, lively environment having ambitious commercial objectives. Our dynamic and young team brings the best out of motivated potentials. In addition, you will receive a competitive salary and a range of other employee benefits.
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