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LiveCeption Technical Training Tier 1

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Training details

  • Product Multiple products
  • Category Workflows

 

Duration

2 days (excl. E-Learning modules)

Language

English

Course Objectives

This basic course is for engineers with on-the-field broadcasting experience that need to learn about the fundamentals of EVS technology.  Participants will be given an overview of EVS’ products involved in the LiveCeption solution and will learn how to perform Tier 1 Support tasks. Support procedures will be provided and monitoring possibilities will be presented to enable the engineers to follow-up end-user issues by gathering relevant information, deliver Tier 1 support and escalate if need be to Tier 2 support engineers

Target Group

Technical managers and broadcast engineers

Pre-Requisite 

Have relevant broadcast experience in a technical function  

Course Description

EVS product operational overview 

  • Introduction to LiveCeption 

          > LiveCeption Signature
          > LiveCeption Pure 

  • Overview of the LSM/LSM-VIA operations used in LiveCeption  

  • Introduction to the other products interacting in these workflows 

EVS technical description  

  • Live Production Servers 

          • Introduction and presentation of the servers’ main specifications: functional description, key features, use cases 
          • Hardware description: backpanel, boards description, XNet network principles, XHub-VIA overview, Remote D and LSM-VIA overview, … 
          • Software description: boot menu description, configuration lines management, option code management, basic production configuration, log collection, XNet monitor, … 

  • LSM-VIA 

          • Introduction and presentation of LSM-VIA 
          • Description of the setup, architecture and connectivity 
          • LSM-VIA startup and overview of the technical settings  

  • XFile 

          • Basic operational overview and description of the different modes (backup, restore, streaming, media management) 
          • Presentation of system and session configuration 
          • Description of the monitoring possibilities 
          • VIA Xsquare/XTAccess: introduction and presentation of VIA Xsquare (Main functions, concepts and terms, architecture XTAccess / VIA Xsquare) 

Support processes 

Provide an in-depth description of the tools used for customer support (production reports, customer database, customer support tool, EVS knowledge base) as well as related procedures

  • Description of the information to collect 

  • Description of ticket creation process on the Customer Portal 

  • Follow-up on tickets 

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